Return & refunds


If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange or Refund within 28 days of the order’s delivery date. 


The Security Tag must still be intact and attached to returned items. 


Return Instructions

1. To request a return go to OUR PORTAL and enter order number and your email. Next, select the items to return and the desired type of return. Once completed, BLUBASIC.COM will send a confirmation email, with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.


2. The return shipment is FREE when shipped using the courier provided by BLUBASIC.COM.

If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.


3. Returns must be shipped within 28 days of the order’s delivery date.


Types of Returns


1. Size/Color Exchange

Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.


2. Refund

Refunds will be processed as soon as returned items have been checked and accepted by BLUBASIC.COM.For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.Orders paid by PayPal, Alipay, WeChat Pay or by Bank Wire Transfer will be refunded to the original account.Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.If Express Shipment was included free of charge the Refund amount will not be affected. If Express Shipment was added and paid for during checkout by the Client, it will not be included in the Refund amount.


TERMS AND CONDITIONS OF RETURN

Customer is kindly invited to carefully follow the return policy of BLUBASIC.COM, briefly summed up below.Item(s) can be returned only for the following reasons: refund and color/sixe exchange.Item(s) must be returned in its(their) original conditions, neatly packed and with the return tag still attached. The returned item(s) should have not been worn, washed or altered. The shoes’ soles must be returned in perfect conditions and should not show any use signs.Item(s) must be returned with its (their) original tag, wrapping and other accessories (dustbag and covers, etc.) received in the box. Shoes and accessories must be returned in their original packaging that should not be damaged or altered or used as the packing box for shipment. In case of defective item, or incorrect item following a mistake attributed to BLUBASIC.COM, customer is kindly asked to follow the same return instructions. Also, customer is asked to attach detailed pictures proving the defect or the mistake. In these cases, shipping costs and duty and tax fees will be at the expense of BLUBASIC.COM. Returns will have to be packed in the same box sent by BLUBASIC.COM, and should have a copy of the invoice inside. Shipping costs vary on the items to be returned. For items purchased at full price or below 30% off, shipping costs are at the expense of BLUBASIC.COM. For items discounted at or above 30%, shipping fees are charged to customer. Any duty and tax related to the import of the box are always at the customer’s expense.

Below the shipping fees set for each geographic area:


Italy: €10

European Union (Italy excluded):€20

Rest of the world: €30


Return authorized by BLUBASIC.COM must be shipped from the same shipping country BLUBASIC.COM sent the parcel to. Authorized returns must be shipped using the carrier suggested by BLUBASIC.COM in the email providing the return instructions. BLUBASIC.COM reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for BLUBASIC.COM or involves the collection to one of the carrier’s branches. BLUBASIC.COM reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of BLUBASIC.COM. In these cases, BLUBASIC.COM can return the box to the sender at the original shipping address. In case BLUBASIC.COM accepts returns that were not authorized or not in compliance, BLUBASIC.COM can withhold the 10% of the value of the returned item from the refund.