Refund Policy

Return

Customers who, for whatever reason shall not be satisfied with the purchase, have the right to terminate the contract without penalty and without giving any reason, within 14 days of the order’s date. The goods are considered “returned” when they are received by the forwarder. The substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. Returned items must be in the same condition in which they were sent, in the original packaging and without any faults. Product authenticity tags must be attached with the plastic security seal intact. Returned items must be unused and with all original product tags attached. Shoes and accessories need to be returned in their original undamaged boxes. 

To return your order, please send an e-mail to return@blubasic.com. Customers shall request the return indicating the order number and the item(s) code(s) to be returned. Once received, BLUBASIC.COM will send shipping instructions. 

Returning shipments are free of charge for orders over: Italy (150EUR), Europe (200EUR), United Kingdom (200GBP) and United States (250USD). BLUBASIC.COM reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy. 

In case of change request, returning shipments are free of charge in Italy and Europe. 

UNITED STATES CUSTOMERS 
We gladly accept returns from United States within 14 days of the order’s date. Returning shipments are free of charge for orders over 250USD but any customs charges incurred are always payable by the customer.Returns must be invoiced as "RETURNED GOODS OF NO COMMERCIAL VALUE" to prevent them being held at the Italian Customs.

BLUBASIC.COM reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.

NON EUROPEAN CUSTOMERS
We gladly accept returns outside Europe within 14 days of the order’s date. Returning shipments from outside Europe are not free of charge and any customs charges incurred are payable by the customer.Returns from outside of the Europe must be invoiced as "RETURNED GOODS OF NO COMMERCIAL VALUE" to prevent them being held at the Italian Customs.

BLUBASIC.COM reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.
Please Note:
-All returns must be received in their original condition and packaging, including product tags.
-Returns may take up to 3-5 working days to process once received.
- All sales of fragrances, swimwear and underwear are final and cannot be exchanged or refunded.
- Returns remain the customer’s responsibility until received by our warehouse team.
- Please keep hold of your return tracking information as this acts as proof of postage and without this we will be unable to provide assistance.